Payoneer FAQ
WELCOME TO THE PAYONEER FAQ SITE!
Payoneer offers a solution to almost three quarters of the online population that resides outside of the US, allowing organizations to make payments to people around the world directly to their prepaid MasterCard® debit cards and purchasers to then use the funds for transactions anywhere worldwide that accepts debit MasterCard® cards. The cards can also be used for ATM cash withdrawals. Anyone over the age of 18 is eligible for a card.
Sign up for a Payoneer Prepaid Debit MasterCard quick entry
This site addresses some of the more common issues related to the Payoneer system and its use.
How soon after applying will I receive my Payoneer card?
The bank needs two to three working days to issue the card. Shipment time to you depends on your chosen shipping method and can take 7-10 business days within the US and 12-25 business days for international shipments using regular mail. These times can be expedited using courier options.
What limits are applicable on the card for loading and spending?
These limits are determined by the bank that issues your card and the relevant program under which it was issued. You can find more information on this subject by logging into your account using the “My Account” option.
Can I use my card as soon as I receive it?
No, your card must be activated prior to first use. You can activate your card either:
By phone: 1-888-802-4442 from within the US or 1-847-461-1828 ext.3 for international users.
Online: By clicking “Activate your card” on the Payoneer home page and following the on-screen instructions.
Can I recover my PIN if I forget it?
Yes, but not online. You will need to contact our Customer Support for this. When contacting Customer Support, make sure that you are online and have all the information you provided in your card application available. Resetting your PIN is at the sole discretion of our Security Department.
How do I check my card activity?
Using the My Account option on the Payoneer home page, and by entering your username and password, you can check the following:
Your balance: You should see your balance near the top of the screen below the menu bar. If you have more than one card, use the dropdown list for balances for additional cards.
ATM balance inquiries may be subject to an extra charge.
Your transactions: On the Account Information menu select View Transactions.
If funds were loaded: On the Account Information menu select Load Attempts.
Can I load my own card?
Yes, you can do this by direct deposit or credit card, using the My Account option on the Payoneer home page and logging in with your username and password. On the Tools menu select Load Money, and follow the on-screen instructions.
Can I use my cards if no funds have been loaded?
No; Your card has to be activated and have money on it in order for you to use it.
How do I sign up for a Payoneer Prepaid Debit Mastercard, if I do not have an existing Payoneer account?
1. Confirm with Payoneer that your country is supported and that their features and fees are acceptable.
2. Go to the Wallet tab to click on Withdrawal Methods .
3. Click the Sign Up Now link in the Payoneer Actions column.
4. You will be taken to the Payoneer website to register for a Payoneer account with your email address (in Settings> User Settings ).
5. Complete the Payoneer registration process.
6. Complete the Payoneer withdrawal method activation process.
Can I do direct deposit onto my card with my paycheck?
You can only direct deposit your paycheck to the card if your employer is a Payoneer partner
Stay updated with Payoneer’s latest news and events on payoneernews.com
If you don’t find the answer to your question here, you can contact our customer support using the following link: Payoneer FAQs
For more information about Payoneer visit Payoneer News and Events Website or Payoneer's History and Facts page.
For information about Yuval Tal, Payoneer's President, visit Yuval Tal's LookupPage
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